Terms & Conditions

Front Desk AI answers inbound calls on your behalf using artificial intelligence: greeting callers, answering configured questions, capturing messages, and (where enabled) booking appointments and routing or escalating calls. Features may vary by plan and may be updated, improved, or modified over time.

• The Service is offered to businesses only (B2B). It is not for personal or consumer use.
• You must provide accurate, complete account and business information and keep it up to date.
• You are responsible for safeguarding login credentials and for all activity under your account.

• Fees, included call minutes, overage rates, and any setup charges are as stated in your order form, proposal, or the pricing published at the time of purchase.
• Subscriptions bill in advance on a recurring basis (monthly or annually, per your plan) and renew automatically unless cancelled before the renewal date.
• Included minutes reset each billing cycle and do not roll over unless stated otherwise. Usage beyond included minutes is billed at the applicable overage rate.
• All fees are exclusive of applicable taxes (GST, VAT, sales tax), which will be added where required.
• Except as required by law or expressly stated in your order form, fees are non-refundable.
• We may revise pricing with at least 30 days' notice; changes apply from your next renewal.

You agree to:

• Provide accurate business information (hours, services, scripts, FAQs) for configuration, and review AI outputs and messages delivered to you
• Obtain all consents and provide all notices required by law for call answering, recording, and transcription in the jurisdictions where you and your callers are located (including, as applicable, TCPA and US state consent laws, UK GDPR/PECR, PIPEDA, UAE TDRA regulations, and India's DPDP Act)
• Not use the Service for unlawful, deceptive, harassing, or fraudulent purposes, or to collect data you are not entitled to collect
• Not use the Service to handle emergency calls or as a substitute for emergency services
• Not reverse-engineer, resell, sublicense, or white-label the Service without our prior written agreement

The Service uses artificial intelligence. You acknowledge and agree that:

• AI-generated responses may occasionally be inaccurate, incomplete, or misinterpret a caller
• The Service does not provide medical, legal, financial, or professional advice, and must not be configured to do so
• You remain responsible for verifying appointment bookings, messages, and any commitments communicated to callers
• The Service is not designed for life-critical or emergency use; callers with emergencies must be directed to local emergency services

Unless a separate written agreement (e.g., a HIPAA Business Associate Agreement for US healthcare Clients) is signed, the Service must not be used to collect or process protected health information or other sensitive personal data. You are responsible for configuring the Service consistently with your regulatory obligations.

Our collection and use of information — including call recordings and transcripts — is described in the Front Desk AI Privacy Policy, which forms part of these Terms. As between the parties, you own your business data and the content of your callers' messages; you grant us a licence to process this data to provide, secure, and improve the Service.

The Service, including its software, AI configurations, voice agents, dashboards, documentation, and the Digital Jockey and Front Desk AI names and branding, is owned by Digital Jockey Pvt. Ltd. and its licensors. No rights are granted except the limited right to use the Service during your subscription in accordance with these Terms.

The Service relies on third-party providers (telephony carriers, cloud hosting, speech and AI model providers, calendar and CRM integrations). We are not responsible for outages, changes, or acts of third-party providers, though we will use reasonable efforts to maintain continuity of the Service.

We aim for high availability but do not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated where practicable. Any service-level commitments, if applicable, are set out in your order form.

• These Terms apply from the date you subscribe and continue while your subscription is active.
• Either party may cancel effective at the end of the current billing term by giving notice before renewal. Annual contracts run for their full committed term unless otherwise agreed in writing.
• We may suspend or terminate the Service immediately for non-payment, breach of these Terms, unlawful use, or risk to the Service or other customers.
• On termination, your access ends; we will make call data available for export for a limited period (default 30 days) before deletion, unless law requires longer retention.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement.

• Neither party is liable for indirect, incidental, consequential, special, or punitive damages, or loss of profits, revenue, data, or goodwill.
• Digital Jockey's total aggregate liability arising out of or relating to the Service shall not exceed the fees paid by the Client for the Service in the three (3) months preceding the event giving rise to the claim.
• Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law.

You will indemnify and hold harmless Digital Jockey Pvt. Ltd., its directors, employees, and agents from claims, damages, and costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your failure to obtain legally required caller consents or notices; (c) your business data or instructions; or (d) your unlawful use of the Service.

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, internet or carrier outages, war, government action, or utility failures.

These Terms are governed by the laws of India. Courts at Jamshedpur, Jharkhand, India shall have exclusive jurisdiction, subject to any mandatory consumer or local-law protections that apply to you. The parties will first attempt in good faith to resolve any dispute amicably within 30 days before initiating proceedings.

We may update these Terms from time to time. Material changes will be notified via the dashboard or email. Continued use of the Service after the effective date of changes constitutes acceptance.

• These Terms, together with your order form and the Privacy Policy, are the entire agreement between the parties for the Service.
• If any provision is held unenforceable, the remainder remains in effect.
• You may not assign these Terms without our written consent; we may assign to an affiliate or in connection with a merger or sale.
• Notices to us should be sent to the contact details below.